Cancellation & No Refund Policy

No Refund Notice: The $30.00 Mobile Collection Professional Fee is non-refundable once an appointment has been scheduled and a testing professional has been assigned.

Cancellation and Rescheduling

If a scheduled appointment is canceled by the client, missed, delayed due to client unavailability, cannot be completed because incorrect information was provided, or the client fails to appear at the scheduled location and time, the $30.00 Mobile Collection Professional Fee will automatically be forfeited.

Rescheduling Requirement

Any client who wants to reschedule after cancellation, missed appointment, no-show, incorrect location, or client-requested change must pay a new $30.00 Mobile Collection Professional Fee before a new appointment can be scheduled.

No Refunds Will Be Issued For

Client cancellations
Missed appointments
No-shows
Client-requested rescheduling
Incorrect address or location information
Failure to provide required identification or documentation
Failure to be available at the scheduled time and location

Digital Acknowledgment

By submitting an appointment request, checking the policy acknowledgment box, sending an email appointment request, or using this website, the client acknowledges and agrees to this Cancellation and No Refund Policy.